Voice Sales System
Sub-minute lead callback, inbound call handling, qualification and order creation directly in core business systems. ElevenLabs, Twilio, Edge Functions and Postgres, with an operator dashboard and an independent LLM judge scoring every transcript. Built for a US logistics enterprise, then deployed on the same architecture for a private jet charter operator and an aviation software platform.
- Second-generation platform from scratch: compiled Edge Functions instead of experimental workflows, centralized Postgres state, a staging environment matching production.
- Replicated for the private jet operator in 8 days; ported to a membership aviation platform in 1 day via RAG price lookup with strict parity verification.
- Server-authoritative governance: prices, discounts and order states live only in database constraints; the agent reads them via read-only tools, so prompt manipulation of financial terms is impossible.
- Idempotent execution: every tool invocation is keyed by voice session ID, so carrier webhook retries never duplicate an order.
- Telephony safeguards: TCPA compliance, local time-zone calling windows, do-not-call registries and atomic row-level locks in Postgres against dual-agent dialing.
- Independent quality judge: a secondary model audits every transcript and needs verbatim citations to flag non-compliance or unstated price caveats. Critical flags alert on-call teams in Telegram.
- Trilingual agent: English, Ukrainian and Russian, with deterministic rollback checkpoints before each release.
